Listening to the People: the lost art in politics?
In 1970, early in my career of administering hospitals, George Labovitz, one of the premiere consultants and motivational speakers in health care, made a huge impression on me and colleagues. I recall to this day that he taught us young health executives: listen to the people! It sounds so simple and most in leadership would say they do that. The truth is learned when you listen to employees in the coffee room or the café or hear their response to these columns!
Labovitz told us how he often is called into large organizations to help them solve organizational and people problems. In one such instance, he got most of what he needed for his consulting report, for which he was paid a good fee, by sitting in the cafeteria talking with employees! With humor, he told about getting from one employee a pretty accurate diagnosis of the organization’s issues to which he responded: “have you told anyone about this? If not, don’t! I need it for my report!” Read more here
Ken McGeorge, BS,DHA,CHE is a career health care executive based in Fredericton, NB, Canada.