If we truly want excellent health care services in New Brunswick, we must stop comparing ourselves to ourselves and look to organizations that have consistent, great reputations for service excellence. Look to Mayo Clinic, Kaiser Permanente and others who excel. New Brunswickers are paying for excellence; we must demand that it is provided consistently.
What are the successful organizations doing that we are not doing consistently? Answer: The care of our people. Read more here
Ken McGeorge, BS,DHA,CHE is a career health care executive based in Fredericton, NB, Canada.